Refund Policy | Metal-Projects

Refund Policy

Thank you for choosing Metal-Projects. Please read our refund policy carefully before placing an order. By using our services and placing an order, you agree to the terms and conditions of this refund policy.

1. General Policy

1.1 Custom Orders: Metal-Projects does not offer refunds on custom-ordered projects once production has begun. Custom orders are crafted based on specific requirements, so they are non-refundable once the project is underway.

1.2 Standard Products (Metal Profiles): Metal profiles ordered from Metal-Projects can be returned within 15 days of receiving the products. The customer is responsible for all transportation costs associated with returns. We do not accept partial returns; for example, if 10 profiles were ordered, the entire order must be returned.

2. Mistakes or Non-Conformity

2.1 If production mistakes occur or the parts do not meet the agreed specifications, the workshops responsible for manufacturing the custom products will remake the parts as specified in the order. We will work closely with the workshops to rectify any issues with custom orders.

2.2 Variations in metal profiles (e.g., slight color, texture, or minor appearance differences) may arise due to material availability, manufacturing processes, or craftsmanship. These variations do not constitute grounds for a refund unless they significantly deviate from the specifications agreed upon in the order.

3. Changes in Project Requirements

3.1 If there are changes to the requirements for a custom order, Metal-Projects must be informed promptly. If we are not informed in time, refunds will not be issued for resulting issues.

4. Cancellations

4.1 Once production for custom orders has started, cancellations are not permitted, as resources are allocated based on the specifications provided.

4.2 In the rare event that circumstances beyond our control result in the cancellation of an order, we will notify you and work toward a suitable resolution.

5. Contact Us

If you have any issues with your order or questions about our refund policy, please contact us at [insert contact information]. We are committed to resolving any concerns and ensuring your satisfaction with our services.

6. Legal Compliance

This refund policy is governed by and interpreted in accordance with the laws of the European Union & Romania.

Metal Projects | Custom Metal Fabrication Services in Romania & Europe. Connect with our network of 200 manufacturers for quick and affordable metal parts production. We specialize in welding, metal sheet cutting and abkant, CNC machining and 3d printing. Steel Architectural Construction and Engineering custom projects

Why to put at work our partner's CNC Machining service?

We can provide customers with CNC machining service being helped byengineers, product developers, designers, and more through our network of 50+ suppliers. Our highly qualified partner crafters can make any custom design, simple or complex. We offer rapid prototyping, small-batch machining with all orders serviced by our partners from end to end. Contact us with a CAD file to get a price, lead time, and design-for-manufacturability feedback on your custom CNC parts. Our partner's fast CNC machining capabilities are ready to meet you at the perfect price and product development stage.

Metal Projects | Custom Metal Fabrication Services in Romania & Europe. Connect with our network of 200 manufacturers for quick and affordable metal parts production. We specialize in welding, metal sheet cutting and abkant, CNC machining and 3d printing. Steel Architectural Construction and Engineering custom projects

What is CNC Machining?

CNC, or computer numerical control machining, is a manufacturing process that uses automated, high-speed cutting tools to form designs from metal or plastic stock. Standard CNC machines include 3-axis, 4-axis, and 5-axis milling machines, lathes, and routers. Machines may vary in how CNC parts are cut—the workpiece may remain in place while the tool moves, the tool may remain in place while the workpiece is rotated and moved, or both the cutting tool and workpiece may move together.

Skilled machinists operate a CNC machine by programming tool paths based on the geometry of the final machined parts. The part geometry information is provided by a CAD (computer-aided design) model. CNC machines can cut almost any metal alloy and rigid plastic with high precision and repeatability, making custom machined parts suitable for nearly every industry, including aerospace, medical, robotics, electronics, and industrial. Our partners provides CNC services from different materials. Send us your project.